SUPPORT HOURS

Normal Office Hours: 8am to 5pm Monday through Friday.

We offer an on call service during calving season only for calving customers.

****A current Support Plan is required for this service.****

Calving On Call Hours: Feb 1st  - April 4th

Monday-Friday till 9 PM

Saturday & Sunday from 9am-9pm

To reach Support please text us at 605-467-5650. Or call 1-800-295-7091 and select Option 2. 

Click the above link to navigate to tutorials.

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FAQS

Solutions to frequent problems

WHY CAN'T I SEE MY CAMERA(S) ON MY PHONE?

If you have gotten a new router recently or your Internet Provider has made changes this could be the reason. Let us know so that we can remote in and check it out!

MY CAMERA(S) ARE DOWN WHAT CAN I DO?

The first thing we will always have you do is make sure there is power to the outlet at the camera(s) location.

 

Once you confirm that there is power we can do some more troubleshooting. Please let us know you have power and we will remote in and check it out.

GFI outlets or breakers needing to be reset are one of our most common reasons for outages.  

I HAVE A NEW PHONE HOW DO I ADD THE CAMERAS AGAIN?

If the app came over from your new phone you will simply need to contact us for the information to add the system. 

If your system requires a QR code it may already be saved on your computer's Desktop. 

WHAT DOES THE ON SIGHT SUPPORT PLAN INCLUDE?

  • Device Access - The Support Team will work with you to make sure you have access to your surveillance footage where you need it.
     

  • Video Retrieval - Support will help you download and convert video footage into a playable format that you can keep or pass on to authorities.
     

  • Update - The Support Team will perform software & firmware updates to maintain security.
     

  • Troubleshooting - If you notice an issue with your surveillance system give our Support Team a call and we will work to get your system back to working order.
     

  • Rewards Program - For each year that you subscribe to our ON SIGHT 24/7 Remote Priority Support, you will receive a 5% discount on new and replacement equipment. Maximum of 25% discount.

SUPPORT TOOLS

TEAMVIEWER 14 FOR WINDOWS

TEAMVIEWER 14 FOR MAC OS

VS PLAYER FOR WINDOWS

HIKCONNECT - ANDROID

VS PLAYER FOR MAC OS