HOURS & AFTER HOURS SUPPORT

Our normal office hours are: 8am to 5pm Monday through Friday.

We offer an on call service during calving season for calving customers that also have a support plan with us.

On Call Hours: Mon - Fri 6pm - 8pm

Sat & Sun 8am-8pm

To reach the On Call person please text us at 605-467-5650. Thanks!

SUPPORT TOOLS

The Answers You’ve Been Needing

Common Troubleshooting Fixes:

Make sure there is power at the location of all equipment. GFCI outlets are a frequent problem.

Make sure your Internet is working by trying to visit a web page.

Reboot your equipment (router, recording device & the grey box at the camera location)

If your Internet Provide has recently replaced your router or Modem please contact us.

If after completing these steps you are still having problems, contact our Support Team:

Phone: 1-800-295-7091 Opt. 2

The On Sight Support Plan Includes:

A dedicated Support Team to help you.

Monitoring

The Support Team monitors the health of your system through alerts and determines the problem.

Mobile Access
Support will make sure you have access to the cameras from your mobile devices.

Troubleshooting
We will work with you to get your system back up and going if it goes down.

Updates
On Sight performs software and firmware updates to maintain security.

Camera Warranty
All cameras and recording devices have at least a 3 year manufacturer warranty.

Wireless & Networking equipment have a 1 year manufacturer warranty.

2207 S Mentzer, Suite 100
Mitchell, SD 57301

800-295-7091