HOURS & AFTER HOURS SUPPORT

Normal Office Hours: 8am to 5pm Monday through Friday.

We offer an on call service during calving season for calving customers that also have a support plan with us. 

On Call Hours: Not currently available.

To reach Support please text us at 605-467-5650. Or call 1-800-295-7091 and select Option 2. 

 
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FAQS

Solutions to frequent problems

 

WHY CAN'T I SEE MY CAMERA(S) ON MY PHONE?

If you have gotten a new router recently or your Internet Provider has made changes this could be the reason. Let us know so that we can remote in and check it out!

MY CAMERA(S) ARE DOWN WHAT CAN I DO?

The first thing we will always have you do is make sure there is power to the outlet at the camera(s) location.


Once you confirm that there is power we can do some more troubleshooting. Please let us know you have power and we will remote in and check it out.

GFI outlets needing to be reset are one of our most common reasons for outages.  

I HAVE A NEW PHONE HOW DO I ADD THE CAMERAS AGAIN?

If the app came over from your new phone you will simply need to contact us for the information to add the system. 

If your system requires a QR code it may already be saved on your computer's Desktop. 

WHAT DOES THE ON SIGHT SUPPORT PLAN INCLUDE?

  • A dedicated Support Team to help you.

  • Monitoring  
    The Support Team monitors the health of your system through alerts and determines the problem.

  • Mobile Access
    Support will make sure you have access to the cameras from your mobile devices.

  • Troubleshooting
    We will work with you to get your system back up and going if it goes down.

  • Updates
    On Sight performs software and firmware updates to maintain security.

  • Warranty
    All cameras and recording devices have at least a 3 year manufacturer warranty.
    ​Wireless & Networking equipment have a 1 year manufacturer warranty.

SUPPORT TOOLS

TEAMVIEWER 14 FOR WINDOWS

TEAMVIEWER 14 FOR MAC OS

VS PLAYER FOR WINDOWS

VS PLAYER FOR MAC OS

 

800-295-7091 Option 2

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