Monday - Friday
8 am to 5 pm
Call: 1-800-295-7091 Opt. 2
Weekend On Call Available: January - April 1st
Please text us or leave a voicemail and we will get back to you between 1pm & 4pm.
Solutions to frequent problems
WHY CAN'T I SEE MY CAMERA(S) ON MY PHONE?
If you have gotten a new router recently or your Internet Provider has made changes this could be the reason. Let us know so that we can remote in and check it out!
MY CAMERA(S) ARE DOWN WHAT CAN I DO?
The first thing we will always have you do is make sure there is power to the outlet at the camera(s) location.
Once you confirm that there is power we can do some more troubleshooting. Please let us know you have power and we will remote in and check it out.
GFI outlets or breakers needing to be reset are one of our most common reasons for outages.
I HAVE A NEW PHONE HOW DO I ADD THE CAMERAS AGAIN?
If the app came over from your new phone you will simply need to contact us for the information to add the system.
If your system requires a QR code it may already be saved on your computer's Desktop.
WHAT DOES THE ON SIGHT SUPPORT PLAN INCLUDE?
Device Access - The Support Team will work with you to make sure you have access to your surveillance footage where you need it.
Video Retrieval - Support will help you download and convert video footage into a playable format that you can keep or pass on to authorities.
Update - The Support Team will perform software & firmware updates to maintain security.
Troubleshooting - If you notice an issue with your surveillance system give our Support Team a call and we will work to get your system back to working order.
I pay for a Support Plan why do I have an invoice for a service call?
Our priority remote support plan includes all of the benefits listed in the question above. All of these things can be done from our office remotely. Sending an installer/service tech to your location is not included and you will be invoiced for the trip. Since our installers work back with Support at the office you will not be charged for the Support hours spent assisting the installer with your system. If you did not have a support plan you would be charged for the support team's time as well as the installer time.