SUPPORT TOOLS
FAQS
The Answers You’ve Been Needing
COMMON TROUBLESHOOTING FIXES:
Common Troubleshooting Fixes:
Make sure there is power at the location of all equipment. GFCI outlets are a frequent problem.
Make sure your Internet is working by trying to visit a web page.
Reboot your equipment (router, recording device & the grey box at the camera location)
If your Internet Provide has recently replaced your router or Modem please contact us.
If after completing these steps you are still having problems, contact our Support Team:
Phone: 1-800-295-7091 Opt. 2
Email:
WHAT DOES A ON SIGHT SUPPORT PLAN INCLUDED:
The On Sight Support Plan Includes:
A dedicated Support Team to help you.
Monitoring
The Support Team monitors the health of your system through alerts and determines the problem.
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Mobile Access
Support will make sure you have access to the cameras from your mobile devices.
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Troubleshooting
We will work with you to get your system back up and going if it goes down.
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Updates
On Sight performs software and firmware updates to maintain security.
Camera Warranty
All cameras and recording devices have at least a 3 year manufacturer warranty.
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Wireless & Networking equipment have a 1 year manufacturer warranty.
YOU HAVE MADE THE TECHNOLOGY INVESTMENT
WE CAN HELP KEEP IT WORKING WELL
ON SIGHT REMOTE SUPPORT
Dedicated South Dakota Based Technical Support Team
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Cost effective remote solution for your local needs.
BENEFITS
Your system will optimized for best performance possible.
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A dedicated staff that can address your questions quickly.
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We have experience with a vast array of security camera systems and software.
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SERVICE & SUPPORT
Technical Support by On Sight 24/7
ABOUT US
On Sight Support is an industry leading support team that is here to help you manage your investment. Our Support Team is dedicated to helping you get the most out of your purchase. Don't be afraid to contact us for recommendations on how to reach the goals you have for your system. We also support a wide variety of systems that we don't sell. If you have a system from someone else and you want us to get it up and working feel free to give us a call!
CONTACT
2207 S Mentzer, Suite 100
Mitchell, SD 57301
800-295-7091
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